Since introducing its first copier in 1959, Xerox has become synonymous with quality, reliability and durability. We take “Customer First” to the next level with our exclusive Xerox Total Satisfaction Guarantee, the most comprehensive in the industry. Others may verbally claim to offer the same guarantee, but Xerox originated the Total Satisfaction Guarantee and only Xerox provides this policy to each and every customer in writing. It states:

If you are not totally satisfied with any Xerox equipment acquired by you from Xerox (including Sales Agents and participating Dealers and Retailers), Xerox will, at your request, replace it without charge with an identical model or, at the option of Xerox, with a machine with comparable features and capabilities. This guarantee will be effective for 3 years following the Equipment delivery, unless the equipment is financed by Xerox for more than 3 years, in which event it will be effective during the entire term of Xerox financing (except for certain home-office and previously- installed models which receive coverage for one year). This guarantee applies only to equipment which has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox Maintenance agreement.

We make this offer to clearly demonstrate that at Xerox our measure of quality is our customer's satisfaction.